The definition of Business Value, we believe, is unique to each organization and is closely related to the core purpose of its existence. It is also true that there is no single measure of Business Value, even considering different stakeholders associated with the same organization – employees, customers, suppliers, partners, regulators, and the community at large. What is somewhat common, though, are the tangible and intangible resources that contribute to creation and delivery of business value. Therefore, an organization’s ability to orchestrate the resources to create its own unique mix of value for its company, singularly determines its success.

The demand on businesses for customer-centric focus, tightly integrated operations and optimal cost management has never been greater – causing enterprises to revisit their operations, organization, processes and systems with an intent to transform. Business leaders and executives, today, have a range of options to help them manage and improve performance, including agile business and operational models, process and control design, technology innovations, shared services and outsourcing.